packagingAs of 1st January 2021 the UK is no longer part of the EU. This means that new rules apply regarding how the UK trades with EU countries.

Some items that we sell (in particular diamonds, pearls, and all metal components) are restricted in some EU countries and you may not be able to import them and/or you may need to provide further documentation in order to import them. Please check with your local customs to determine the rules for your country as we can't be held responsible for delays at customs and returned goods. A useful guide can be found at Prohibited List by Country.

UK VAT (currently 20%) is no longer payable on our goods for EU customers (the price for products excluding VAT is displayed on all our product pages) and the customer is responsible for paying VAT when importing goods into their country (until July 2021 VAT is not charged on goods under 22 Euros).

The situation regarding import tariffs is extremely complicated and you may need to pay import duties when importing certain goods into your country.

Please note: it is the sole responsibility of the customer to check the rules in their country regarding how VAT and duties (if applicable) are collected - as a seller we are not responsible for paying VAT or any other charges for goods exported out of the UK.


A customer from the Netherlands placed an order with us for €261.84 including shipping. She needed to pay an additional €79.82 to Dutch customs before they would release the parcel. €79.82 is approximately 30% of the total cost of the order. This sounds worse than it actually is! EU customers no longer have to pay VAT on our goods so our prices are automatically 20% cheaper than they were last year. Assuming VAT is 20% in your country (and this is part of your additional charges), you are therefore paying an extra 10% of the total value of your order. This 10% comprises import duties (usually 0-6% depending on the item) and a handling charge from the courier/postal system in your country. This handling charge does not increase proportionally depending the value of your order, therefore the larger your order the smaller your additional costs will be (proportionally).

NI customers please click the following link for information regarding buying from UK businesses.

There may be delays to orders leaving the UK as new customs processes are put into place.

Please keep checking this page as we will update it as soon as we have more information.

We greatly value our EU customers and hope the new arrangements in 2021 will be implemented smoothly and do not cause you difficulties trading with us.

Some useful websites for EU customers:

Access2Markets Welcome home page (
Trade with the UK from 1 January 2021 as a business based in the EU - GOV.UK (

First written 18/12/2020.

Updated  25/01/2021

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