Please note: it is the sole responsibility of the customer to check the rules in their country regarding how VAT and duties (if applicable) are collected - as a seller we are not responsible for paying VAT or any other charges for goods exported out of the UK.
A REAL LIFE EXAMPLE
A customer from the Netherlands placed an order with us for €261.84 including shipping. She needed to pay an additional €79.82 to Dutch customs before they would release the parcel. €79.82 is approximately 30% of the total cost of the order. This sounds worse than it actually is! EU customers no longer have to pay VAT on our goods so our prices are automatically 20% cheaper than they were last year. Assuming VAT is 20% in your country (and this is part of your additional charges), you are therefore paying an extra 10% of the total value of your order. This 10% comprises import duties (usually 0-6% depending on the item) and a handling charge from the courier/postal system in your country. This handling charge does not increase proportionally depending the value of your order, therefore the larger your order the smaller your additional costs will be (proportionally).
There may be delays to orders leaving the UK as new customs processes are put into place.
Please keep checking this page as we will update it as soon as we have more information.
We greatly value our EU customers and hope the new arrangements in 2021 will be implemented smoothly and do not cause you difficulties trading with us.
Some useful websites for EU customers:
First written 18/12/2020.
We are open! Please allow 1-2 days for dispatch. Orders to the EU may be delayed due to BREXIT.