" Outstanding service every single time. Beautiful products, immaculately packaged. " N.E, UK

Shipping information

We aim to dispatch orders within one working day of receiving cleared payment (Monday to Friday excluding public holidays) although small delays may occur during particularly busy times. We will email you once your item has been dispatched.

Click here for our Christmas and New Year Delivery Schedule


Select your delivery country on the shopping basket page to display the following options:

UK shipping options:
First class Your order should be delivered 1-2 working days from the date of dispatch. £1.95
Special delivery Your order is insured and a signature is required on delivery. Your order is guaranteed to arrive before 1pm the next working day (Mon-Fri only, Sat not guaranteed) from the date of dispatch. We guarantee same day dispatch if you place your order before 2pm. £6.95
Collect in person You can collect your order in person from our offices from 9am to 4pm (please wait for a 'ready for collection' email). free
 
Europe shipping options:
Airmail* Your order should be delivered within 5-7 working days from the date of dispatch. Tracking not available. Sent via Royal Mail. £3.50
Signed and Tracked* Your order is tracked** and a signature is required on delivery (parcels cannot be sent to a PO Box). Your order should be delivered within 5 working days from the date of dispatch. Sent via Royal Mail. £9.95
DHL Your order is insured, fully tracked and a signature is required on delivery. Delivery is normally within one working day but may be longer if your area is deemed "remote" or difficult to reach. We guarantee same day dispatch if you place your order before 12 noon. Sent via DHL courier.  £16-24

* option unavailable for certain countries
** tracking unavailable in Estonia. 

International shipping options:
Airmail* Your order should be delivered within 10 working days from the date of dispatch. Tracking not available. Sent via Royal Mail. £3.95
Signed/Tracked* A signature is required on delivery (parcels cannot be sent to a PO Box, with the exception of the Middle East). Your order should be delivered within 10 working days from the date of dispatch. Tracking may be available in certain countries. Sent via Royal Mail. £8.50
DHL Your order is insured, fully tracked and a signature is required on delivery. Delivery times and prices vary from country to country. We guarantee same day dispatch if you place your order before 12 noon. Sent via DHL courier.  £18-35

* option unavailable for certain countries

Please note that delivery times are estimates only (with the exception of UK Special Delivery and DHL) and delays may occur.

Customers outside the United Kingdom are liable for any customs/import duty, quotas, permits, product/import restrictions and other local requirements. Any such charges are the responsibility of the customer. Some countries (eg United States and EU countries) do not charge import duty for gemstones from the UK; however, if you are unaware of the situation for your own country it is always advisable to make checks of your own.