We are happy to provide a refund for goods within 14 days of receipt if you are unhappy with your purchase (minus the delivery charge paid). We do not offer exchanges. You must notify us first before sending back any item. Goods must be received in the same condition as shipped, unused and strung as sold (we do not accept returns for individual beads sold as part of a strand, you must return the entire strand). We do not charge customers a re-stocking fee for returns (this practice is unlawful in the UK).
We are unable to offer returns for the following items:
- pierced ear findings (for reasons of hygiene).
- any item that is cut to order, such as wire or chain.
- any personalised item, eg engraved products
- beads broken by the customer as a result of unsuccessful wrapping attempts (for more information about our beads click here).
Goods should be packaged carefully to prevent damage in transit and a note of your name and order number must be included along with your returned item(s). We recommend you use an insured and tracked delivery service, and retain your proof of postage, as we cannot be held liable for goods lost or damaged in transit.
Items returned from overseas (non-EU countries) should clearly state "Returned Goods - Unsuitable" on the outside wrapper and a Customs Declaration form should be completed as failure to do so may incur UK Customs & Excise import duty which will be deducted from any refund.
Please return to: TCG, Unit 36 Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB