DELIVERY INFORMATION

We aim to dispatch orders within 1-2 working days (Monday to Friday, excluding public holidays).

 
 
UK DELIVERY OPTIONS
 
FIRST CLASS Your order should be delivered 1-2 working days from the date of dispatch. Sent with Royal Mail. Please note delays with Royal Mail do occur and, although unusual, delivery may take up to 2 weeks. £1.95
SPECIAL DELIVERY Your order is tracked and a signature is required on delivery. Place your order by 2pm for same day dispatch (Mon to Fri) and guaranteed next day delivery (Mon to Sat). Cost of postage will be refunded if your order does not arrive the next working day. £7.85
UPS Your order is sent by UPS, tracked and a signature is required on delivery. Place your order by 12 noon for same day dispatch (Mon to Fri). Guaranteed delivery within 2 working days, although often it is next day. Excludes Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man and Isle of Wight & Scilly Isles. Your postage cost will be refunded for if your delivery is delayed (excluding bad weather). £8.50
COLLECT IN PERSON Once you have received an 'order ready' email you can collect your order from 1 Duddingston Yards, Edinburgh EH15 3NT between 9am and 4pm Monday to Friday. Please enter the main building and ring our buzzer. FREE
 
 
 
EUROPE DELIVERY OPTIONS

Please click here for further information on EU customs duties and taxes.
 
TRACKED Estimated transit time is 5-10 days working days. Your order is tracked and a signature may be required on delivery. Sent via Royal Mail. £9.95
UPS Estimated transit time is 3-4 working days. Your order is tracked and a signature is required on delivery. Prices vary from country to country and additional charges may apply if your area is deemed remote. Place your order by 12 noon for same day dispatch. from £11
DHL Estimated transit time is 1-2 working days. Your order is tracked and a signature is required on delivery. Prices vary from country to country and additional charges may apply if your area is deemed remote. Place your order by 12 noon for same day dispatch.  from £23

* Parcels cannot be sent to a PO Box.
* some options may be unavailable for certain countries. Portuguese and Swiss customers - please email us for options.

 

INTERNATIONAL DELIVERY OPTIONS
 
SIGNED/TRACKED Estimated transit time 7-28 days. A signature may be required on delivery. Tracking may be available in certain countries. Sent via Royal Mail. from £8.50
UPS/DHL Your order is tracked and a signature is required on delivery. Prices vary from country to country and additional charges may apply if your area is deemed remote. Place your order by 12 noon for same day dispatch. from £20

Parcels cannot be sent to a PO Box, with the exception of the Middle East.
* Some options may be unavailable for certain countries

Please note that delivery times are estimates only and delays may occur which are out of control, including COVID, BREXIT and adverse weather conditions. With the exception of UK Special Delivery and UK UPS, no refunds of shipping costs will be available for delayed deliveries.

Customers outside the United Kingdom are liable for any customs/import duty, quotas, permits, product/import restrictions and other local requirements. Any such charges are the responsibility of the customer. If you are unaware of the situation for your own country it is always advisable to make checks of your own. EU customers please click here for further information on customs duties and taxes.

Current dispatch time 2 working days  |  Standard UK first class shipping only £1.95 
Need help? Call us on 0131 661 6632
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