Under a scheme called IOSS, EU customers are charged VAT at the local rate applicable to their delivery country, at the time of sale for orders, under €150 (excluding shipping). This means goods will reach you without you having to pay VAT, handling fees or import duties at customs. Please note, IOSS only applies to non-business customers (those without a VAT number). All orders over €150 are not charged VAT at the time of sale and you are required to pay VAT and a handling fee in your country before your parcel is delivered (the price for products excluding VAT is displayed on all our product pages).
If you want your order to be delivered to the Canary Islands please select your country as "Spain (Canary Islands)" and not "Spain", as different VAT rules apply.
Import duties are not payable on orders under €150. For orders over €150 you may need to pay import duties on certain goods in addition to VAT and a handling fee. As a seller we are not responsible for paying any additional fees at customs.
A REAL LIFE EXAMPLE
A customer from the Netherlands places an order with us for €261.84. She needs to pay an additional €79.82 to Dutch customs before they will release the parcel. €79.82 is approximately 30% of the total cost of the order. This sounds worse than it actually is! As this order was over €150 EU customers do not pay VAT on our goods at the time of sale therefore making our prices 20% cheaper than they were pre-Brexit. The additional charges therefore comprise VAT (at the rate set by your country) and import duties (usually 0-6% depending on the item) and a handling charge from the courier/postal system in your country. This handling charge does not increase proportionally depending the value of your order, therefore the larger your order the smaller your additional costs will be (proportionally).
First written 18/12/2020.
Last updated 28/03/2023